Privacy Policy

Last updated: 4 February 2026

This Privacy Policy explains how ALLSTAR AGENTS (UK) LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal data, and how we comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.

1. Who We Are

Data Controller: ALLSTAR AGENTS (UK) LTD

Registered Address: 651a Mauldeth Road West, Chorlton, Manchester, M21 7SA

ALLSTAR AGENTS (UK) LTD is responsible for determining how and why your personal data is processed.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Contact Information

Email address
Mobile phone number

b) Marketing & Interaction Data

Subscription preferences (email and/or SMS)
Marketing consent status
Communication history (emails or SMS messages sent to you)

c) Technical & Usage Data

IP address
Device type, browser type, and operating system
Pages visited and interactions with our website
Referrer URLs

d) Event & Tracking Data

Website interactions captured via tracking technologies (see Section 6)

We do not intentionally collect special category personal data.

3. How We Collect Your Data

We collect personal data when you:

Sign up via our website forms
Subscribe to email or SMS updates
Interact with our website
Provide consent via cookie or tracking banners

Data may also be collected automatically via cookies, pixels, and similar technologies.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To send you event updates, announcements, and marketing communications
To manage email and SMS subscription lists
To improve our website, events, and marketing campaigns
To measure the effectiveness of advertising and promotions
To comply with legal and regulatory obligations

5. Legal Basis for Processing (GDPR)

Under GDPR, we rely on the following legal bases:

Consent – where you have actively opted in to receive email or SMS marketing
Legitimate Interests – for website analytics, marketing performance measurement, and service improvement (where these interests do not override your rights)
Legal Obligation – where processing is required by law

You may withdraw consent at any time (see Section 9).

6. Cookies, Pixels & Tracking Technologies

Our website uses cookies and tracking technologies, including:

Meta (Facebook & Instagram) Pixel
TikTok Pixel
Snapchat Pixel

These technologies help us:

Understand how users interact with our website
Measure and optimise advertising campaigns
Build custom and lookalike audiences for advertising

Data collected may include:

IP address
Device information
Pages visited and actions taken

These platforms may combine this data with information you have provided to them separately.

You can manage or withdraw your consent for non-essential cookies at any time via our cookie settings or banner.

7. Email & SMS Marketing

If you subscribe to our email or SMS communications:

You will only receive messages you have consented to
We may use third-party providers to deliver emails and SMS messages
Every email and SMS will include a clear method to unsubscribe

Standard network and messaging rates may apply for SMS messages.

8. Data Sharing & Third Parties

We may share personal data with trusted third parties, including:

Email marketing platforms
SMS messaging providers
Analytics and advertising platforms (Meta, TikTok, Snapchat)
IT and hosting providers

All third parties are required to process data securely and in accordance with GDPR.

We do not sell your personal data.

9. Your Data Protection Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact us using the details in Section 1.

10. Data Retention

We retain personal data only for as long as necessary:

While you remain subscribed to our communications
As required to meet legal, accounting, or regulatory obligations

You may unsubscribe at any time, after which your data will be removed or anonymised where appropriate.

11. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

Secure servers and encrypted connections
Restricted access to personal data
Regular system monitoring

12. International Data Transfers

Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

14. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.